Implementation of Right to Public Services Legislation.
The Government of National Capital Territory of Delhi notified (April 2011) ‘The Delhi (Right of Citizen to Time Bound Delivery of Services) Act, 2011’ (the Act) for time-bound delivery of services or payment of cost or compensation for delay in delivery of notified services to the citizens in the National Capital Territory of Delhi. The Act mandates every department of GNCTD to maintain an online status of all applications governing citizen-related services and entitles the citizens to obtain and monitor the status of their applications. GNCTD notified (September 2011) ‘The Delhi (Right of Citizen to Time Bound Delivery of Services) Rules, 2011 and introduced a dedicated portal, ‘e-SLA (electronic-Service Level Agreement) Monitoring System’ for the purpose of checking, tracking, and monitoring of the status of applications. As of July 2016, GNCTD had notified 361 services of 36 departments under the Act.